FAQs / Help
Please click on a question to see the answer…
How do I use my e-Ticket?
You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the Museum in place of a ticket, although we suggest printing out the email where possible as this will contain a barcode which will grant you quicker access.
Do you issue refunds?
Yes, we are able to refund tickets up to 48 hours before the event. Any requests for refunds after this time will be refused.
What time should I arrive?
You must arrive at least 10 minutes before your event starts. Please report to the Front Desk with your ticket and we will direct you to the event. Each event will start promptly and unfortunately we cannot wait for late arrivals.
What happens when I buy a ticket online?
On completion of your order, you will be emailed an e-Ticket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
Is car parking available?
Metered Car parking is available on the street for a maximum of 2 hours from 8.30am – 6.30pm Monday to Friday and from 8.30am – 1.30pm Saturdays. At all other times onstreet parking is free of charge. Please note, Doughty Street is a residential street and there is no provision for coaches or other over-sized vehicles.
Can I make group bookings?
We do take group bookings but these are currently arranged by phone or email. Please see our group booking page on the website for details.
Is there wheelchair access?
Yes. The Charles Dickens Museum is now accessible for wheelchair users and has a lift for disabled visitors.
Can I purchase a ticket in the Museum or on the day?
Yes, tickets can be purchased for all events in the Museum provided there are still tickets available.
Is Museum entry included in my event ticket?
If the event is held in the historical Museum building then access to all of the historical rooms will be included as part of the event ticket. If the event takes place in the adjoining building, Museum entry will not be included.