Charles Dickens Museum Privacy Policy

Who we are

Charles Dickens Museum
48-49 Doughty Street
London
WC1N 2LX

Charles Dickens Museum is the trading name of Dickens House & Dickens House Fund, Charity No 212172.

We are registered as a data controller under the Data Protection Act 1998, and our Data Protection Register number is: ZA143355

Any electronic communications will be made in accordance with the Privacy and Electronic Communications Regulations (PECR).

What information do we collect about you?

We will only ever collect the information we need – including data that will be useful to help improve our services. We collect two kinds of information:

·         non-personal information such as IP addresses (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many people use our sites, how many people visit on a regular basis, and how popular our pages are. This information doesn't tell us anything about who you are or where you live. It simply allows us to monitor and improve our service.

 

·         personal information such as name, postal address, phone number, email address, date of birth (where appropriate), information about your interests and hobbies etc. This is information that you may volunteer as part of ticket bookings, online purchases, membership or donation forms, booking forms, e-newsletter sign-ups and visitor surveys.

We will also collect and hold information about any contact you have with us as a visitor, customer or supporter of the Charles Dickens Museum, and may consist of details of:

• ticket purchase and event registration / attendance;
• online retail purchases;
• contact preferences;
• gift information, including Direct Debit bank details where applicable;
• Gift Aid status;
• details of correspondence sent to you, or received from you;
• donor status and associated information;
• where relevant, employment information, professional activities and selected media coverage.

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice.

We do not store any credit or debit card details.

What we do with your information

Depending on your relationship with the Charles Dickens Museum, and the preferences you have indicated, data we hold may be used by us for the following purposes: 

• fulfil your requests – such as ticket orders, online shop orders, applications for membership, donations, participation in campaigns and provision of information;

·         handle orders, deliver products and communicate with you about orders;

• send you promotional, marketing or fundraising information by post, telephone or electronic means. These types of communications can include:
  • informing you of other products, services or events related to the Charles Dickens Museum, such as exhibitions, events, or retail offers.
  • news and updates about the Charles Dickens Museum, such as our monthly e-newsletter or supporter e-newsletter.
  • other relevant communications based upon your relationship with the Charles Dickens Museum.
• provide a personalised service to you when you visit our websites – this could include customising the content and/or layout of our pages for individual users;
• record any contact we have with you;
• communicate with our supporters and customers
• if you have agreed to it, provide you with information that we think may be of interest to you.
• data screening and cleansing, to check if we have accurate contact details for you;
• to send you surveys, and for market research purposes.

You can opt out of any / all of our communications at any point simply by contacting info@dickensmuseum.com

There are some membership and donation communications that we are required to send regardless of your contact preferences. These are essential communications deemed necessary to fulfil our contractual obligations to you. This would include Direct Debit confirmations and advanced notices, thank you letters, member benefits such as newsletters and membership cards, renewal reminders, Gift Aid confirmation letters, and querying returned mail.

Sharing your information

We will only share your information if:

• we are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court;
• we believe it is necessary to protect or defend our rights, property or the personal safety of our people or visitors to our premises or websites;
• we are working with a carefully-selected partner that is carrying out work on our behalf. These partners may include mailing houses, marketing agencies, IT specialists and research firms. The kind of work we may ask them to do includes processing, packaging, mailing and delivering purchases, answering questions about products or services, sending postal mail, emails and text messages, carrying out research or analysis and processing card payments. We only choose partners we can trust. We will only pass personal data to them if they have signed a contract that requires them to:
                  - abide by the requirements of the Data Protection Act;
                  - treat your information as carefully as we would;
                  - only use the information for the purposes it was supplied;
                  - allow us to carry out checks to ensure they are doing all these things.

Who we might share your information with

We do not disclose personal data to any third parties or external organisations, other than data processors carrying out work on our behalf.

Examples of such data processors would be delivery services for fulfilling online shop orders and bulk email distribution services.

Any such companies are acting as approved data processors for the Charles Dickens Museum, and we retain full responsibility for your personal data. Data processors will act only on our instructions.

We may occasionally need to transfer your personal information overseas, for instance to our bulk email distributor, MailChimp. Where this is necessary, this may be to countries or territories around the world.

We are required to ensure any transfers of data will be done securely, in accordance with best practice, and in compliance with the Data Protection Act 1998.

Your data will never be sold or passed to any third party for any other purpose.

How we keep your information secure

We have implemented security procedures, rules and technical measures to protect the personal data that we have under our control from:

• unauthorised access;
• improper use or disclosure;
• unauthorised modification.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are legally obliged to respect the confidentiality of that data.

How can I access the information about me, and correction of information?

You can ask us if we are keeping any personal data about you and you can also request to receive a copy of that personal data – this is called a Subject Access Request.

To make a Subject Access Request you will need to provide adequate proof of identity such as a copy of your passport, birth certificate or driving licence before your request can be processed. Please try to be as clear as possible about the information you are seeking.

Once we have received your Subject Access Request and proof of identity, you will receive a response from us within 40 days and you will be able to get copies of any information we hold on you. However, exemptions to disclosure may apply in some circumstances.

Subject Access Requests should be sent to:

Director
Charles Dickens Museum
48-49 Doughty Street
London
WC1N 2LX

Email: info@dickensmuseum.com

At any time you may request that we delete or correct your personal information. If you wish to correct any information on you held by the Charles dickens Museum, simply contact info@dickensmuseum.com

Cookies

In order to make the Charles Dickens Museum website easier to use and improve our service, we sometimes place small amounts of information on your computer. These are known as cookies and they are used by many websites. Any information gathered through the use of cookies is compiled on an aggregate, anonymous basis. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

We use cookies so that we can give you a better experience when you return to our website. In particular we use cookies to: 

·         avoid lengthy registration/personalisation of the site each time you visit and personalise it to suit your requirements;

·         estimate our audience size and patterns

·         ensure that you are not asked to register twice

·         track preferences and improve and update our website

Changes to our privacy notice

We regularly review our privacy notice and may make changes time to time. Any changes made will be posted to this page, and will apply from the time we post them. This privacy notice was last changed on 18 April 2018.

How to contact us

If you have any comments on our privacy notice, or information we hold about you please contact us:

• by email to  info@dickensmuseum.com
• or write to us at Charles Dickens Museum, 48-49 Doughty Street, London WC1N 2LX.

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

• Name
• Postal address
• Email address
• Telephone number
• Purchase and booking information
• Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited and actions taken on the Website
• Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

• To provide products and services you request
• To process transactions and fulfil orders
• To provide customer support and after-sales services
• To manage bookings and accounts
• To improve our Website, products, and services
• To ensure Website security and prevent fraud
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract: to provide goods or services you have requested.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to manage and improve our business, Website security, and customer experience.
• Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

• Payment processors
• Hosting and IT service providers
• Delivery and fulfilment partners
• Marketing and communications providers
• Analytics and Website performance providers
• Professional advisers and auditors
• Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection; or
• Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

• _ga
• _ga<container-id>
• _gid
• _gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

• _clck
• _clsk
• CLID
• ANONCHK
• MR
• MUID
• SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

• https://clarity.microsoft.com/blog/cookies-in-clarity/
• https://learn.microsoft.com/en-us/clarity/

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026